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Payment & Refund Policy

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Payment & Refund Policy

Effective Date: September 3, 2025

1. Introduction

This Payment & Refund Policy governs the terms under which Bill & Steve's Specialized Duct Cleaning ("Company", "we", "our") collects payments and issues refunds for boiler cleaning and repair services provided throughout the United States. By booking our services, you agree to comply with this policy.

2. Payment Terms

Payment in full is required at the time of booking unless otherwise agreed in writing. We accept major credit cards, debit cards, and other secure online payment methods. All charges are in U.S. dollars (USD).

3. Service Fees

The fees for our services are communicated clearly at the time of booking. Additional charges may apply for emergency services, extended service hours, or specialized equipment usage. Any extra costs will be disclosed and approved prior to the commencement of service.

4. Refund Policy

Refunds may be provided under the following circumstances:

  • If the service was not delivered as promised or failed to meet professional standards.
  • If a cancellation is requested at least 48 hours prior to the scheduled service.
  • Partial refunds may be considered if only part of the service was unsatisfactory, subject to review.

Refunds will not be issued for completed services performed according to the agreed scope or for cancellations made less than 48 hours before the appointment.

5. Refund Process

To request a refund, please contact us by email or phone with your booking details and reason for the request. Approved refunds will be processed to the original payment method within 7–10 business days.

6. Cancellations & Rescheduling

Customers may cancel or reschedule services with at least 48 hours' notice. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.

7. Contact Information

For questions or concerns regarding this Payment & Refund Policy, please contact us:

Bill & Steve's Specialized Duct Cleaning
Address: 110 E Lakeview Rd Apt G4, Stillwater, OK, 74075-2834
Email: miguelfigueroa@billsteveducts.com
Phone: (405) 372-3825
Website: billsteveducts.com